Chasing Growth, Not Just Paychecks
Chasing Growth, Not Just Paychecks
Night Front Office Supervisor – 25HOURS Hotel Copenhagen Paper Island (Jul 2024 – Present)
At 25HOURS Hotel Copenhagen Paper Island, I played a key role in supporting the hotel’s grand opening, ensuring a smooth transition into full operation. I managed night audits, overseeing financial transactions with accuracy and resolving discrepancies to maintain financial integrity. Additionally, I supervised the night shift, ensuring the highest standards of guest service and handling any emergencies with efficiency. Developed a strong foundation in hospitality leadership, hotel operations and financial management.
Night Operations Manager – Hotel Sanders (Aug 2021 – Jun 2024)
At Hotel Sanders, I oversaw all-night operations, ensuring smooth overnight functions while maintaining a 95%+ guest satisfaction rate. I led and trained staff, improving response times and security measures to enhance guest experiences. Additionally, I conducted night audits, reviewed financial transactions, and managed emergency protocols to maintain high service standards. Gained skills in team leadership, operational efficiency, and crisis management.
Project Manager – ChaseRace ApS (Nov 2019 – Jan 2022)
At ChaseRace ApS, I managed the development and execution of a digital marketing campaign, resulting in a 20% increase in website traffic and user registrations. I led cross-functional teams to ensure timely project delivery, developed strategic marketing initiatives, and secured sponsorships that enhanced brand visibility and market expansion. Additionally, I maintained positive relationships with stakeholders, aligning marketing efforts with the brand’s identity and growth objectives. Gained hands-on experience in brand strategy, digital marketing, and cross-functional project management.
Business Developer – CodersTrust ApS (Jul 2019 – Dec 2019)
At CodersTrust ApS, I researched and identified new market opportunities, contributing to the expansion of programming courses. I initiated collaborations between Denmark and Egypt, developing educational programs focused on programming, web design, and graphic design. Additionally, I conducted market analysis, developed a business plan tailored to the Egyptian market, and led a workshop to present findings. Strengthened my ability to develop business growth strategies, market research, and build strong partnerships.
Business Developer – Wiredelta (Nov 2016 – Apr 2017)
At Wiredelta, I worked closely with clients across industries such as technology, automotive, and retail, matching them with skilled developers to meet their web and mobile application needs. I managed client relationships, conducted lead generation and cold calling, and negotiated project proposals. Additionally, I maintained a client database and ensured successful execution of business development strategies. This experience strengthened my skills in sales, business development, and client management.
Satellite Coordinator – Dur Alpha News, KSA TV Channels (Feb 2014 – Oct 2014)
At Dur Alpha News, I coordinated satellite facilities, booked crews, and managed circuits from various locations to ensure smooth broadcasting of live news coverage. I focused on large-scale media deployments, especially in the Middle East and North Africa, ensuring high-quality satellite transmission for critical news events. Additionally, I prepared and reconciled special coverage budgets while collaborating with technical teams to maintain seamless broadcasting operations. Gained expertise in media coordination, satellite communication, and live broadcasting.
Customer Service Agent – Vodafone Ireland (Sep 2013 – Feb 2014)
At Vodafone Ireland, I handled customer inquiries, providing accurate information and resolving issues efficiently. I ensured high levels of customer satisfaction and loyalty by going beyond expectations in problem-solving. Additionally, I assisted customers with billing concerns, troubleshooting, and account management, maintaining service excellence in a fast-paced environment. Enhanced my ability in customer service, problem-solving, and communication.
Tour Leader & Guide – Top Deck Travel (Jul 2010 – Sep 2013)
At Top Deck Travel, I led immersive cultural and historical tours across Egypt, providing detailed insights into the country's history and landmarks. I ensured that each trip was engaging and informative, catering to diverse groups of travelers. Additionally, I managed the full logistics of each tour, including scheduling, reservations, transportation, and safety, ensuring a seamless experience for guests. Developed skills in tourism management, storytelling, and logistical planning.
Customer Service Agent – Vodafone New Zealand (Feb 2010 – Jul 2010)
At Vodafone New Zealand, I provided customer service, troubleshooting, and support to ensure customer satisfaction. I managed high call volumes, resolved technical issues, and handled customer retention efforts. Additionally, I focused on delivering accurate and efficient solutions while maintaining professionalism in a fast-paced customer support environment. Learned how to manage high-volume service inquiries, problem resolution, customer retention, and service excellence.
Tour Leader & Guide – Imaginative Traveler (Jul 2009 – Dec 2009)
At Imaginative Traveler, I designed and led historical and cultural tours, providing in-depth knowledge of historical landmarks. I ensured a smooth experience for international travelers, handling trip logistics and addressing any challenges that arose during the tours. Additionally, I focused on creating an engaging and enjoyable environment for visitors while maintaining schedule efficiency. Refined my ability to create tour planning, cultural interpretation, and customer engagement.
Representative – Benu Travel (Jul 2009 – Nov 2009)
At Benu Travel, I managed travel arrangements and coordinated logistics to ensure a smooth experience for travelers. I assisted with bookings, worked closely with service providers, and ensured that client needs were met efficiently. Additionally, I focused on delivering high-quality customer service and resolving any travel-related concerns. Gained experience in client coordination, travel operations, and problem-solving.
Customer Experience Manager Internship – SAP SE (Jan 2021 – Jul 2021)
At SAP, I contributed to improving customer experience strategies by conducting surveys, analyzing feedback, and developing a new customer experience program that enhanced satisfaction. I played a key role in project planning and execution, aligning business goals with customer needs to optimize service delivery. Additionally, I managed quality assurance for live-streamed events, ensuring seamless and high-quality broadcasts. Built expertise in customer engagement, project management, and digital event coordination.
Social Work – FerieCamp (Jul 2016 – Jul 2016)
At FerieCamp, I worked with children and young people (ages 3-17), introducing them to an active cultural and leisure life. I encouraged participation in community activities, helping them integrate into local associations and access recreational facilities. Additionally, I played a role in fostering inclusivity, promoting social development, and creating meaningful connections within the community. Gained valuable experience in community engagement, community building, and social integration.